Adroit Synergies is one such inbound outsourcing service provider having vast experience in this industry. We have a team of highly trained experts capable of providing the best support to your customers. Our inbound call centers primarily focus on maximizing your business and profits. It helps you to attain your business objectives and stay ahead of the competition.
We offer a range of inbound services and they include :
The customer is the most important entity in our business. Our relationship with the customer will help to identify their need and provide solutions. We keep eyes on the needs of clients and our conversation always falls in line with what they want from us.
Our unique call center pricing model will enable you to meet your requirement of a very average cost per call, making your operations cost effective.
We are equipped with detailed knowledge of different domains as we are in the industry for a long time.
Our people are available all time round the clock to support your customer through voice, email and chat support. Our multilingual call center support ensures help for your customers in their native language.
Embracing the latest technology and the best practices in the call center industry has enabled us to update our processes, thus providing our customer with high Return on Investment through our services.
Our support team is armed with the latest and best technology to ensure that our services are prompt and of the highest standards.
No customer likes to wait, and the call back option is designed to take this predicament out of the equation. This option allows the customer to seek for a call back once they reach the front end of the queue and receive assistance at the time of their choice, thereby putting an end to unwanted anger and frustration.
Skills-based routing mechanism that we employ helps us to seamlessly redirect customers to the right queue and ensure that they receive support from the most proficient agent. This increases the chances of complaints being resolved in a single go, which in turn leads to greater customer satisfaction.
We use a customized multi-channel contact center technology platform to effectively engage with customers across all platforms - including email, online chat, voice and social media. This helps in maintaining branding consistency.
